These Terms & Conditions govern your use of the jilbay platform, including all gaming services, promotions, account operations, and financial transactions. Please read these terms carefully before registering or placing any bets or wagers on jilbay.
Summary: By creating a jilbay account or using any jilbay service, you agree to these Terms & Conditions in full. These terms apply to all users of the jilbay platform, including visitors browsing the website, registered members, and participants in promotions. If you do not agree with any part of these terms, you must not use jilbay's services. These terms are written in English and govern your relationship with jilbay. In the event of any conflict between an English version and a translation, the English version prevails.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player," "you," "your") and jilbay ("jilbay," "we," "us," "our"), the operator of the online gaming platform accessible at jilbay.org ("the Platform"). By accessing the Platform, registering an account, making a deposit, placing a bet, claiming a bonus, or otherwise using any feature or service offered by jilbay, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms, together with jilbay's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
If you are accessing the jilbay Platform on behalf of another person or entity, you represent and warrant that you have full authority to bind that person or entity to these Terms. Your continued use of the Platform following any modification to these Terms constitutes acceptance of the revised Terms.
Access to and use of jilbay's real-money gaming services is subject to the following eligibility requirements, which must be satisfied at all times during the Player's use of the Platform:
Important: jilbay reserves the right to request documentary proof of age and identity at any time. If a Player is found to be under 21 years of age, their account will be suspended immediately, all winnings will be forfeited, and any deposited funds will be returned in accordance with applicable law and jilbay's procedures.
To access real-money gaming features on jilbay, you must register an account. Registration requires the submission of accurate, current, and complete information including, but not limited to: your full legal name, date of birth, residential address, Philippine mobile number, and a valid email address where applicable. You agree to update your registration information promptly if it changes.
Providing false, misleading, or incomplete information during registration is a material breach of these Terms. jilbay reserves the right to suspend or permanently close any account registered with inaccurate details and to withhold or void any winnings associated with such an account pending investigation.
jilbay is required to verify the identity of all registered Players as part of its compliance obligations. You agree to submit, upon request, valid Philippine government-issued identification documents including but not limited to: PhilSys National ID, driver's license, passport, UMID, SSS ID, or Voter's ID. Failure to complete KYC verification within a reasonable period may result in suspension of deposit and withdrawal functionality.
Each natural person may register only one (1) jilbay account. Accounts belonging to the same person as determined by matching identity information, device fingerprints, IP addresses, payment methods, or other technical indicators will be treated as duplicate accounts. jilbay may close duplicate accounts without notice and may void all transactions, bonuses, and winnings associated with duplicate accounts.
You are solely responsible for maintaining the confidentiality of your jilbay account credentials, including your username, password, and any two-factor authentication (2FA) codes. You must not share your login credentials with any third party, permit any other person to use your account, or access another Player's account.
jilbay strongly recommends enabling SMS-based two-factor authentication on your account. All transactions, bets, and gaming activity conducted through your account credentials will be treated as authorized by you, regardless of whether they were actually performed by you, unless you have reported unauthorized access to jilbay prior to such activity occurring.
If you suspect unauthorized access to your account, you must notify jilbay immediately by contacting our support team at [email protected]. jilbay will investigate the report and may temporarily suspend your account pending investigation. jilbay shall not be liable for losses resulting from unauthorized use of your account where you have failed to take reasonable precautions to protect your credentials.
jilbay accepts deposits via the following payment methods available to Philippine residents: GCash, Maya, Bank Internet Payment (BPI, BDO, Metrobank), over-the-counter payments at 7-Eleven outlets, USDT TRC20 cryptocurrency, and Visa/Mastercard credit and debit cards. Minimum deposit amounts and processing times vary by payment method and are displayed in the jilbay cashier at the time of the transaction.
Unless otherwise specified, all transactions on jilbay are denominated in Philippine Peso (PHP / ₱). Cryptocurrency deposits are converted to PHP at the prevailing exchange rate at the time of the transaction. Currency conversion fees may apply.
Players may request withdrawals of real-money balances (excluding bonus funds subject to wagering requirements) at any time, subject to the conditions in this section.
Note: Bonus funds and winnings derived from bonus funds are subject to wagering requirements before withdrawal. Players should review the specific bonus terms applicable to each promotion before claiming. See Section 7 for details.
jilbay may from time to time offer bonuses, free bets, free spins, cashback, reload promotions, and other promotional incentives to new and existing Players. The following general conditions apply to all jilbay promotions unless expressly stated otherwise in the specific promotion terms:
Wagering requirements specify the total amount that must be bet from a bonus before withdrawal of associated winnings is permitted. For example, a ₱500 bonus with a 20x wagering requirement requires a total of ₱10,000 in qualifying bets before the resulting balance can be withdrawn. Specific wagering multipliers, eligible games, and time limits are stated in each promotion's individual terms.
jilbay actively monitors for bonus abuse, which includes but is not limited to: wagering on opposite sides of the same event to meet wagering requirements ("arbing"), creating multiple accounts to claim bonuses multiple times, and systematic exploitation of promotional offers. jilbay reserves the right to void bonuses, cancel winnings, and close accounts where abuse is identified.
Each game type available on jilbay — including live casino games, slots, bingo, and sports betting — is governed by specific game rules in addition to these general Terms. By participating in any game, you acknowledge having read and understood the applicable game rules.
All random number generator (RNG) game outcomes are determined by certified, independently audited random number generation software. Live dealer game outcomes are determined by physical processes (card deals, wheel spins, dice rolls) conducted on-stream. jilbay does not manipulate game outcomes. RTP (Return to Player) percentages are published on each game's information panel.
Sports betting on jilbay is subject to jilbay's Sportsbook Rules, which cover settlement procedures, void bet conditions, live betting rules, and maximum payout limits. Bets placed on sporting events including PBA, NBA, UFC, international football, boxing, volleyball, and e-sports are settled in accordance with official event results. jilbay reserves the right to void bets where the odds or lines were published in error.
In the event of a technical malfunction, disconnection, or system error during gameplay, jilbay reserves the right to void affected rounds or bets. Malfunction voids all pays and play. jilbay will make reasonable efforts to resolve malfunctions promptly and fairly; however, jilbay is not liable for losses arising from technical issues beyond its reasonable control.
The following conduct is strictly prohibited on the jilbay Platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:
jilbay is committed to promoting responsible gaming and minimizing the risk of gambling-related harm. All Players are strongly encouraged to set personal limits and to use the responsible gaming tools available within their jilbay account, including:
Players who believe they may have a gambling problem are encouraged to visit jilbay's dedicated Responsible Gaming page for additional resources and support information available in the Philippines. jilbay complies with PAGCOR's responsible gaming requirements applicable to Philippine online gaming operators.
All content on the jilbay Platform, including but not limited to: logos, trademarks, trade names, software, user interface designs, graphics, text, game content, promotional materials, and all other materials ("Content"), is owned by or licensed to jilbay and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, publicly display, transmit, or create derivative works from any Content on the Platform without jilbay's express prior written consent. Any unauthorized use of jilbay's intellectual property may result in account termination and legal action.
To the maximum extent permitted by applicable law:
jilbay reserves the right to suspend, restrict, or permanently terminate your account and access to the Platform at any time, with or without notice, if jilbay reasonably determines that you have violated these Terms, engaged in fraudulent or illegal activity, posed a security risk to the Platform or other users, or for any other legitimate business or regulatory reason.
Upon termination of your account for cause, jilbay may void all pending bets, cancel outstanding bonuses, and withhold balances pending investigation. Where an account is closed for reasons other than breach of these Terms, any verified real-money balance (excluding bonus funds) will be returned to you via your registered payment method following completion of any required verification procedures.
You may close your jilbay account at any time by contacting customer support. Account closure requests are typically processed within 48 hours. Any verified real-money balance at the time of closure will be returned after deduction of any amounts owed to jilbay.
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall first be submitted to jilbay's customer support team for informal resolution.
If informal resolution is unsuccessful within thirty (30) days of the initial complaint, disputes shall be submitted to binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI), or as otherwise required by applicable Philippine law. The language of arbitration shall be English. The place of arbitration shall be Metro Manila, Philippines.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from a court of competent jurisdiction in the Philippines to prevent irreparable harm pending arbitration.
jilbay reserves the right to modify, update, or replace these Terms at any time. Material changes will be communicated to registered Players via email to the address on file or via a prominent notice on the Platform prior to the effective date of the change. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.
It is your responsibility to review these Terms periodically. The current version of these Terms, together with the effective date, is always available at jilbay.org/terms-conditions. If you do not agree with any amended Terms, you must cease using the Platform and may request account closure as described in Section 13.
For questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of your jilbay account or the Platform, please contact jilbay's customer support team:
Customer Support: Available 24/7 via live chat at jilbay.org
Email: [email protected] (plain text — not a clickable link)
Response Time: Live chat — typically under 2 minutes; email — within 24 hours
Languages: English and Filipino
For complaints related to gaming regulation, Players in the Philippines may also contact the Philippine Amusement and Gaming Corporation (PAGCOR) through official PAGCOR channels. jilbay cooperates fully with regulatory investigations and takes all formal complaints seriously.
These are the most important points from jilbay's Terms & Conditions — not a substitute for reading the full document, but a useful overview of what matters most.
You must be 21 years or older to register and play on jilbay. This is a non-negotiable PAGCOR requirement. Age is verified during registration and KYC. Accounts belonging to underage players are closed immediately with funds returned per applicable procedures.
GCash and Maya deposits credit in under 60 seconds. Withdrawals to GCash and Maya typically process within 5–20 minutes. All deposits must come from payment methods in your name — third-party deposits are not permitted. KYC must be complete before withdrawals are released.
Bonus funds cannot be withdrawn until wagering requirements are met. Each promotion specifies its own wagering multiplier, eligible games, and time limits. Bonus abuse — including arbing and multi-accounting — results in bonus and winnings forfeiture and possible account closure.
You are responsible for keeping your jilbay login credentials secure. Enable SMS two-factor authentication for added protection. jilbay treats all activity through your credentials as authorized by you. Report suspicious activity to [email protected] immediately.
Deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion are all available in your jilbay account settings. Self-exclusion takes effect immediately. jilbay encourages all players to use these tools proactively — visit the Responsible Gaming page for full details.
Using bots, colluding, creating multiple accounts, and attempting to launder funds are all strictly prohibited on jilbay and may result in permanent account closure, winnings forfeiture, and referral to the appropriate Philippine authorities. jilbay actively monitors for these behaviors.
Now that you know how jilbay works and what to expect, you're ready to explore the full platform — live casino, slots, bingo, and sports betting, all under one account. Fund with GCash in under 60 seconds and start playing today.
By accessing jilbay, you confirm you are 21+ and have read and agreed to these Terms & Conditions. Gambling involves risk — play within your means.