jilbay is committed to protecting the personal information of every player who uses our platform. This Privacy Policy explains what data we collect, why we collect it, how we use it, who we share it with, and what rights you have as a data subject under Philippine law.
At a Glance: jilbay collects personal data necessary to operate your account, process payments, verify your identity, and comply with Philippine law. We do not sell your personal information to third parties. You have the right to access, correct, and request deletion of your data at any time, subject to legal retention requirements. This Policy is written in English and is governed by the Republic Act No. 10173 — the Philippine Data Privacy Act of 2012 — and its Implementing Rules and Regulations.
jilbay ("jilbay," "we," "us," "our") operates the online gaming platform accessible at jilbay.org ("the Platform"). We understand that privacy matters deeply to our players, and we take our responsibilities as a data controller seriously. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal data provided to us or collected by us through your use of the jilbay Platform.
This Policy applies to all individuals who interact with jilbay, including registered account holders, visitors browsing the Platform, participants in promotions, and anyone who contacts our customer support team. By accessing or using jilbay's services, you acknowledge that you have read, understood, and agree to the practices described in this Policy.
This Policy should be read in conjunction with jilbay's Terms & Conditions and Responsible Gaming Policy, both of which form part of the contractual relationship between jilbay and its registered players.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations ("DPA"), jilbay is the personal information controller responsible for your personal data processed in connection with your use of the Platform.
jilbay has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and applicable data protection law. Queries relating to this Policy or to jilbay's data protection practices may be directed to the DPO at [email protected].
jilbay collects the minimum amount of personal data necessary for the purposes described in this Policy. The categories of personal data we process include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Philippine mobile number, email address, residential address | Account communications, OTP delivery, support, regulatory notices |
| Financial Data | GCash/Maya account reference, bank account details, transaction history, deposit and withdrawal records | Payment processing, AML compliance, dispute resolution |
| Gaming Data | Game history, bet records, session duration, wagering activity, bonus usage | Game delivery, responsible gaming monitoring, fraud detection |
| Technical Data | IP address, device type, browser type, operating system, device identifier | Platform security, fraud prevention, platform optimization |
| Usage Data | Pages visited, features used, clicks, session logs, referral source | Platform improvement, analytics, personalization |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer service, dispute resolution, quality assurance |
Under the Philippine DPA, certain categories of personal information are classified as sensitive. jilbay may process limited sensitive personal information — specifically government-issued ID numbers and financial account information — where strictly necessary for identity verification, fraud prevention, and payment processing. Such data is processed with heightened security controls and retained only for as long as required by law or legitimate business necessity.
jilbay collects personal data through the following channels:
jilbay uses your personal data for the following purposes:
Marketing Communications: With your consent, jilbay may send you promotional communications about new games, bonuses, and offers via SMS or email. You may withdraw your consent and opt out of marketing communications at any time through your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing based on consent before its withdrawal.
Under the Philippine Data Privacy Act, jilbay processes your personal data on the following legal bases:
jilbay does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:
jilbay engages carefully selected third-party service providers who process personal data on our behalf and under our instruction, including: payment processors (GCash, Maya, BPI, BDO, Metrobank), identity verification providers, KYC/AML screening services, cloud hosting providers, customer support platform providers, and analytics vendors. All service providers are bound by data processing agreements requiring them to process your data securely and only for the purposes specified by jilbay.
Some game providers integrated into the jilbay Platform may receive limited technical data (such as session tokens and gameplay data) necessary to deliver their games. Game providers do not receive your full identity or financial information and are contractually prohibited from using gaming data for independent purposes.
jilbay may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent Philippine authorities where required or permitted by law. jilbay will notify you of such disclosure where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of jilbay's business, your personal data may be transferred to the successor entity. We will notify you of any such transfer and of any choices you may have regarding your data prior to the transfer.
No Data Sales: jilbay does not and will not sell your personal data to advertisers, data brokers, or any other third party for commercial purposes. Your data is used exclusively to operate your jilbay account and comply with applicable law.
jilbay retains personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law, whichever is longer. The following retention periods apply as a general guideline:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jilbay's data disposal procedures.
jilbay implements appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, jilbay will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Philippine Data Privacy Act.
jilbay uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device by your browser that help jilbay operate the Platform, remember your preferences, and understand how players use the site.
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the jilbay Platform. jilbay does not use third-party advertising or cross-site tracking cookies.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data processed by jilbay. To exercise any of these rights, contact jilbay's Data Protection Officer at [email protected]. jilbay will respond to verified requests within fifteen (15) working days, or as required by applicable law.
jilbay respects your rights as a data subject under Republic Act No. 10173. Here is what you are entitled to — and how to exercise each right.
You have the right to request a copy of the personal data jilbay holds about you, together with information about how it is being processed. We will provide this within 15 working days of a verified request submitted to [email protected].
If any personal data jilbay holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic profile information directly in your account settings, or contact support for changes requiring verification.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent is the processing basis), or where processing is unlawful. Erasure requests are subject to legal retention obligations — jilbay cannot delete data required by AML and PAGCOR regulations.
You have the right to object to processing of your personal data based on jilbay's legitimate interests, and to processing for direct marketing purposes. Where you object to marketing, we will stop processing your data for that purpose immediately.
Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider. This right applies to data processed on the basis of consent or contractual necessity.
If you believe jilbay has violated your data privacy rights, you may lodge a complaint with jilbay's Data Protection Officer at [email protected]. If your complaint is not resolved to your satisfaction, you may escalate to the National Privacy Commission (NPC) of the Philippines through official NPC channels.
jilbay's services are strictly for individuals aged 21 years and above, consistent with PAGCOR's age requirements for online gaming in the Philippines. jilbay does not knowingly collect personal data from individuals under 21 years of age. If jilbay discovers that personal data has been collected from an underage individual, that account will be suspended immediately, personal data will be deleted (subject to any legal hold requirements), and any deposited funds will be returned in accordance with applicable procedures.
If you are a parent or guardian and believe that jilbay may have inadvertently collected personal data from a person under 21 years of age, please contact our Data Protection Officer at [email protected] immediately.
Some of jilbay's service providers and technology partners may be located outside the Philippines. Where personal data is transferred internationally, jilbay ensures that appropriate safeguards are in place to protect your data to a standard consistent with Philippine data protection law. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other lawful transfer mechanisms.
jilbay will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining your consent.
Philippine Primacy: Regardless of where jilbay's service providers are located, the protection of your personal data is governed by Philippine law and this Privacy Policy. jilbay's contractual obligations to its service providers require them to process your data in accordance with standards consistent with the Philippine Data Privacy Act.
jilbay may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, regulatory requirements, or Platform features. When we make material changes to this Policy, we will notify registered players by email to the address on file or by a prominent notice on the Platform, and we will update the "Last Reviewed" date at the top of this page.
Minor changes — such as clarifications or updates to contact details — may be made without advance notice. We encourage you to review this Policy periodically. Your continued use of jilbay's services following publication of a revised Policy constitutes your acceptance of the changes.
For all data privacy-related queries, access requests, rectification requests, erasure requests, objections, and complaints, please contact jilbay's Data Protection Officer:
Data Protection Officer — jilbay
Email: [email protected] (plain text — not a clickable link)
Response Time: Within 15 working days for data subject requests
Language: English and Filipino
Escalation: If you are not satisfied with jilbay's response to your data privacy complaint, you may contact the National Privacy Commission (NPC) of the Philippines. Information on filing a complaint with the NPC is available through official Philippine government channels.
These are jilbay's core privacy commitments to every Filipino player on the platform — a plain-language summary of how we treat your data.
jilbay does not sell, rent, or trade your personal information to advertisers or data brokers. Your data is used only to operate your account, process your payments, and comply with Philippine law. That's it — full stop.
Every byte of data transmitted between your device and jilbay's servers — your login credentials, payment information, and personal details — is protected by 256-bit SSL encryption, the same standard used by BPI and BDO for online banking.
jilbay's privacy practices are designed to comply with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012. A dedicated Data Protection Officer oversees jilbay's compliance and handles player data rights requests.
jilbay collects only the personal data genuinely necessary to operate your account, process your GCash and Maya transactions, and comply with PAGCOR and AML requirements. We don't collect data just because we can — only what we actually need.
Access your data, correct inaccuracies, request deletion, opt out of marketing, and port your data — jilbay supports all rights granted to Filipino data subjects under the DPA. Submit requests to the jilbay DPO and receive a response within 15 working days.
jilbay only sends promotional SMS and email communications with your explicit consent. Opt out at any time through your account settings or by contacting support — no questions asked. Opting out of marketing has no effect on your account or game access.
Now that you know how jilbay handles your personal information, you can play with confidence. Your data stays yours — protected, not sold, and always under your control. Log in or explore jilbay today.
21+ only. By using jilbay you agree to our Privacy Policy and Terms & Conditions. Gambling involves financial risk — play responsibly.